Shipping & Delivery

Shipping & Delivery Policy

✔️ Orders before 12 midnight are eligible for next day delivery.

✔️ Delivery is available for all 7 emirates except remote areas.

✔️ Delivery 7 Days a Week except public holidays.

✔️ We make every best effort to ship your order by noon on the next working day. An emergency situation or severe weather condition may cause delay in the shipment.

✔️ Customers can choose standard or expedited delivery. Additional fees will be notated on the checkout depending on the service chosen.

✔️ Company does not ship "signature required". Customers are responsible to have someone available to receive items when shipped.

✔️ Company is not responsible for any lost or damaged items during the shipping process.

✔️ Pre order Items have different delivery dates and you can find it on the products description page.

✔️ Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed. Shipping fees are non-refundable. The original shipping fee will be deducted from your refund.

✔️ Courier will handing your delivery when you provide your Emirates ID / Passport and pay total invoice amount.

✔️ You must be over age of 18 to place an order. If you are underage and you place an order, you will lose your money, guaranteed.

Delivery Charges

✔️ AED 20 standard delivery charges if order is less than AED 200.

✔️ No delivery charges / free shipment if order total value is AED 200 or above.

✔️ Unless otherwise stated shipping promotions are for Standard shipping only. 

Order & Delivery Confirmation

✔️ You will receive order confirmation after placing the order by e-mail from info@indus-vape.com

✔️ Once the order is fulfilled and ready to deliver, you will receive SMS or WhatsApp or email notification.

✔️ Our courier will confirm the location by WhatsApp or phone call to ensure delivery to the correct location.

✔️ For any further enquiries or explanation, please feel free to email us on info@indus-vape.com or whatsapp at +63 942 644 1785